Customer Support
Assuria provides support to its licenced customers and partners through a variety of routes, depending on the nature of the support requirement and the level of escalation required. First line support, technical queries and usability questions are normally provided through our network of local sales and service partners worldwide.
Where the support requirement goes beyond the skills of our partners, our local branch offices in Canada and Bahrain may handle a query or it may be handled directly by the Assuria internal HQ technical support team, which has direct access to the development and QA teams within the company.
For direct Assuria Technical Support
All customers please use support@assuria.com
| Region | Contact |
| European Customers |
24 x 7 Email: support@assuria.com |
| North American Customers |
Between 8:00 AM and 8:00 PM EST 24 x 7 Problem Reporting line Email: support@assuria.com |
| Assuria Middle East |
Phone: +44 118 935 7395 Email: support@assuria.com |
| Australia and New Zealand |
Phone: +61 7 3230 0371 Email: support@e-sentinel.com |
| Asia Pacific Customers |
Japan Monday - Friday, 10:00 - 17:00
|
Assuria Technical Support
To receive technical support from Assuria, you must have a current Maintenance agreement for the Assuria products for which you are licensed.
Your annual maintenance and support agreement combines our full range of support and customer service offerings, including:
- Access to Customer Support
- Frequent product updates and enhancements (AutoUpdates)
- Customer information resources
To renew your maintenance contract, contact your Assuria Partner or Assuria at info@assuria.com.
Assuria call handling process - please use the link in the panel on the left.
