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Level 0 Support – Agent
installs and runs
Assuria has installed
and run the checker (agent). The result is that Assuria knows that the
checker installs and runs on the platform, but Assuria can offer no warrant
about the accuracy of the checks.
Action:
Assuria would advise customers who ask about the platform that the agent
has been checked but the checks have not been validated.
Level 1 Support - Check
existing agent on new version / service pack.
Assuria has validated
that the existing agent and checks run correctly. The result is that Assuria
knows that the existing checks run and (where appropriate) correctly. No new
checks are yet available for new issues introduced by this platform version.
Action:
Assuria issue a Bulletin advising that the existing agent and checks have
been validated on the new version.
Level 2 Support - New
checks written and tested for platform
Assuria has, where
appropriate, produced new content and checks that have fully tested for this
platform.
Action:
Assuria announce via a Bulletin that the agent and content and checks have
been updated and validated on the new version
Level 3 Support -
Ongoing platform maintenance.
One month after release
the updated agent would automatically move to Level 3, that is the agent is
now on ongoing platform maintenance and is a fully supported platform
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